Privacy Policy

Privacy Notice

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint. This privacy notice only relates to how we collect and use information collected via our website, when you visit or arrange to visit our premises (“visitors”), and if you are a customer (including potential customers) or supplier (including potential suppliers). Where you provide personal information to us in a recruitment or employment context please contact us separately for details of how we process this information.

Who we are

Chester Hall Precision Engineering Ltd (company number 1156177) collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

Information collected by us from you

Our website

In the course of operating our website we collect the following personal information when you provide it to us:

• Technical information collected when you visit the site (e.g. IP address)
• Information about your visit collected via our website – for more information about how we may use cookies to do this please see our cookie policy at the bottom of this page
• Information you may send to us by e-mail or give us when you call us

Visitors to our premises

When you visit our premises we may collect all or some of the following personal information to the extent relevant to your visit

• Your contact details including those of any business you may represent and your position within that business
• Date and time of your visit
• [Images collected via CCTV]
• Car registration number

Customers

As a customer we may collect all or some of the following personal information to the extent relevant to our relationship with you

• Your contact details including those of any company you represent
• Any personal information you provide in dealings with us

Suppliers

As a supplier we may collect all or some of the following personal information to the extent relevant to our relationship with you

• Your contact details including those of any company you represent
• Any personal information you provide in dealings with us

Information collected from other sources

We also obtain personal information from other sources as follows:

Visitors to our premises

Our staff may have collected information about you and your business prior to your visit or may do so later to follow up on your visit.

Customers

We may conduct credit reference checks and company and businesses searches. Also we may receive information about you from third party sources (e,g. in the relevant supply chain).

Suppliers

We may conduct credit reference checks and company and businesses searches. Also we may receive information about you from third party sources (e,g. in the relevant supply chain).

How we use your personal information

Website users

• To provide, administer and improve our site
• To help ensure a good user experience
• To communicate with you as requested including sending you marketing communications (where it is lawful for us to do so)

Visitors to our premises

• To manage your visit to our premises and for any follow up purposes
• For our security and health and safety purposes including (where relevant) crime prevention and detection)

Customers

• To provide you with details of our products and services including sending you marketing communications (where it is lawful for us to do so)
• To carry out our obligations from any contracts we may enter into with you (or the business you represent) and to administer and enforce such contracts

Suppliers

• To provide you with details of our products and services including sending you marketing communications (where it is lawful for us to do so)
• To carry out our obligations from any contracts we may enter into with you (or the business you represent) and to administer and enforce such contracts

Who we share your personal information with (including any transfers outside the EEA) outside of our organisation

We may share your information with third parties we deal with (e.g. in our supply chain) where this is necessary in order for us to perform any contractual obligations (e.g. for delivery or production) or where it is reasonable for us to do so in the context of our relationship with you. [We also outsource the operation of our website and other IT systems].

We may also share your personal information with third parties in the event of any transfer of our business to a third party or reorganisation of our business.

We do not as a matter of course transfer personal information outside the EEA other than where required in the context of us supplying products outside the EEA, to deal with enquiries from outside the EEA or where we procure materials components or products from outside the EEA. We will do so in compliance with applicable law including those provisions of the GDPR relevant to permitting such transfers depending on the data protection status of the third country involved as regards the UK and EEA (as applicable). For further information on how we do so please contact us (contact details below).

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

We may require certain information from you to comply with security and health and safety requirements and to fulfil our contractual obligations. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

We retain your personal information only as long as is necessary for the purposes for which it was collected and processed, including for the purposes of satisfying any legal or reporting requirements.

We review our retention periods regularly – if you need more information please contact us (details below).

Reasons we can collect and use your personal information

We rely on primarily rely on our legitimate interests in processing your personal information – we have a legitimate interest in using your personal information to carry on our business and to manage and develop our relationship with you.

We may also rely on your consent as the lawful basis processing where the law requires us to obtain consent (e.g. certain categories of electronic marketing).

We may also process your personal information where necessary to protect your vital interests or those of another person or where processing is necessary for us to comply with a legal obligation to which we are subject.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information that this Privacy Notice is already designed to address
• access to your personal information and to certain other supplementary information
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• withdraw your consent to our processing where we are relying on consent as the lawful basis for the processing in question

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to us
• let us have enough information to identify you (eg account number, user name, registration details)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates, including any account or reference numbers, if you have them

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone:[0303 123 1113.

Changes to this privacy notice

This privacy notice was published on 12/11/19 and last updated on 12/11/19.

We may change this privacy notice from time to time, when we do we will inform you via posting a new version on our website.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us please send an email to enquiries@chester-hall.co.uk, write to: Chester Hall Precision Engineering Limited, Hurricane Way, Wickford Business Park, Wickford, Essex, SS11 8YB or call: +44 (0)1268 739100.

Cookie Policy

The table below explains the cookies we use and why.

Further Information: Click here for Google’s privacy policy in respect of Google Analytics www.google.com/analytics/learn/privacy.html You may opt out of tracking by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl=en-GB.